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0800 458 3440

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FREE on orders over £60

48hr Delivery also available
  • 9/10 would recommend us

    We use eKomi which is an independent review company who monitor the happiness of our customers in regard to their shopping experience. This not only allows us to see how we are doing in terms of delivering a fantastic level of service to our customers but also means that we are more transparent.

    We have 34,371 independent reviews which which makes us the most recommended LED retailer in the UK today

    See our reviews
  • Our Quality Promise

    You won't find a better quality product for a lower price on the market. All our products are made from the highest quality components that have gone through stringent testing.

    Our bulbs are built to last. That's a promise!

  • Up to 5 year warranty

    LumiLife products come with a standard two year warranty.

    Extend your warranty cover to five years by completing and returning our extended warranty form that will entitle you to the following benefits:

    • Unlimited number of replacements for failed bulbs for the duration of your warranty.
    • New replacement with the latest equivalent model if your original purchase is no longer available.
    Download warranty form
  • 30 day hassle free returns

    We know buying the right bulb you can sometimes be tricky - You might not like the colour, or have purchased the wrong shape.

    That's why if you're not happy with what you've received, you may return new and unopened merchandise in its original condition within 30 days and we will refund you to the last penny.

    See our returns policy
  • Next day delivery available

    All orders are shipped within 24hrs of placing your order. We have 2 delivery methods, next working day (cut off time 4pm) and 48hr.

Advanced Options

30 day, no-quibble returns or replacements

What is your returns policy?

We offer a 30 day, no-quibble returns or replacement policy, because we want you to be totally satisfied with your purchase.

If you are unhappy in any way with your purchase, you can return it for a refund or a replacement, as long as you return it in the same condition as it arrived (original/undamaged packaging and product) and within 30 days of receiving it. We will pay for your return postage on a faulty item as long as you send it using Royal Mail 2nd class recorded delivery

Please keep in mind the following:

  • Non-faulty items returned after 30 days and/or not in their original, undamaged packaging can only be exchanged for store credit - 15% off the items returned.
  • Items returned within 30 days but not in their original and undamaged packaging will also incur a -15% charge per package.
  • If you return an item that doesn't adhere to our returns procedure or doesn't include a returns form, you may be liable for a £10 administration fee
  • Individual items from a bundle can't be returned, refunded or exchanged. If you want a refund/credit/exchange for a bundle, all items must be returned to us.

Before you return your item, please make sure that:

  • You follow our returns process (outlined below)
  • The goods and packaging are undamaged

IMPORTANT: We need to be able to identify an item with your order. We can only do this if you follow our returns process. Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded.

What do I need to know before I return an item?

Before returning your item, we will ask you for the following:

  • The email you registered your purchase with
  • Authorisation Number

When we have these details, we will then take you to a page that will bring up your order. Here you can choose to return all or part of your order.

You need to get in touch first to obtain a returns Authorization Number
Please call us now on 0800 458 3440 to obtain your Returns Authorisation Number. Alternatively, you can email us at customerservices@ledhut.co.uk

What delivery method do I need to use when returning an item?

You must send the goods back to us via Royal Mail 2nd class recorded delivery. Refunds on faulty items returned are reimbursed within 5 working days.

Can I return just one item from a multiple purchase?

Yes. Once you start the returns process you will go to a page that will allow you to choose which items you want replaced or refunded.

Returning faulty goods

If your item is faulty, you need to follow the returns policy, where you will be able to state that it’s faulty. The product will then arrive at our warehouse for testing.

If your purchase is not within 30 days

You can still exchange your item for a different product or for credit to use on the LEDHut website (-15% from the credit amount).

Returns outside of the 30 day period do not qualify for the free returns policy.

Returning an item within warranty

If you have a 2 or a 5 year warranty and want to return a faulty item, you just need to follow our standard returns process. When we receive your item, we will then check that it’s within warranty and for any faults before arranging a replacement.

Return an item

  1. Press the 'Process Returns' button below
  2. Enter your e-mail address and Authorization Number
  3. Press the Proceed to Returns button
  4. Select the items you want to return
  5. Print off the document and return your goods to us in their original packaging
  6. Our customer services will then contact you about your return

Please make sure you have read all the information on this page before proceeding with your return. Thank you.

Process Return
2015-05-28 22:10:53