All orders are shipped within 24hrs of placing your order. We have 3 delivery methods, 48hr, Next Working Day and our Premium DPD Next Day service which offers a 1hr delivery timeslot. Orders placed before 15:00 will be shipped the same day. Items are not despatched on weekends.
We know getting your items delivered safely and on time is critical. That’s why we’ve selected the best delivery services available.
Next Day 1hr timeslot - £5.99*
With our premium DPD service you’ll receive a one hour delivery timeslot, but you’ll also be able to track the progress of your delivery.
You'll also be able to take advantage of their “Follow My Parcel” system which is an industry-changing innovation from DPD.
Follow My Parcel will:
- Display the location of our driver in relation to the delivery address
- Show the position of your delivery in the driver's overall delivery queue
- Tell you when the driver is just 15 minutes away
- Give you the option to reschedule your delivery or have your goods delivered to a neighbour
- Display the parcel's tracking history
*price per 30kg
48hr - £2.99 & Next Day - £3.99
Orders delivered to the UK Mainland have the option to choose between 48hr and next day delivery services via Yodel. Worldwide orders are sent via our 48hr Yodel service.
Our delivery service with Yodel provides a consistently high customer experience at an affordable price.
Yodel delivers millions of parcels every week to every postcode across the UK. That’s why there are more than 55 Yodel service centres to help get your parcel delivered on time, no matter where you need it to be.
Every year Yodel delivers more than 155 million parcels and is why we offer this service as one of our delivery methods.
We also offer Saturday delivery for telephone orders only. There is cost of £10 for this option.
Returns & Replacements
Please read our Return Policy by clicking here
If this does not help you with your query please email our customer services team at firstname.lastname@example.org and we will be happy to help.
If you have not received your order within the times scales set out here it could be due to postal system failure. If this happens to you, please email our customer service team for further information at email@example.com
Please Note: Your order may have been split into multiple parcels, this means your parcels may arrive at different times. We do not ship on weekends.